Return & Exchange PolicyEasiest way to make sure you get what you want.
So you may have bought a product and it didn’t work out. Not a problem! We offer FREE exchanges of any trainer. As long as you return it within 30 days. We simply ask that when you receive an order, you try it on before reaching out. However, items worn for a prolonged time are not considered eligible for the guarantee. Below are the detailed descriptions on what is eligible. Please note that customers who select free shipping are not eligible for a free return label. Only paid shipping customers and other special cases are allowed prepaid shipping slips in which we email you a the slip to print yourself.
Refunds will be issued in the same form of payment within 10 days of receiving your return order. See Refund Policy for more information
Returns and exchanges that do not meet our policy will not be accepted and will be sent back to the customer.
For hygiene and safety reasons the following items can not be returned within our refund policy or return policy: Any Butt Lifters or any body shapewear with butt lifters. Below are some more details elaborating
Items that can’t be returned or exchanged
Most of our items can be returned for a refund or exchange, with the following exceptions:Final Sale; Items marked as ‘Final Sale’ on the product details page are sold “as is” and may not be returned or exchanged. Certain products are excluded from our returns and exchange policy. If this applies it’ll be clearly stated on the product detail page before you purchase.
HOW TO RETURN/EXCHANGE AN ITEM
You will have to mail the item you want to return yourself. All returns are to be mailed to the address below:
In some cases, your order may be eligible for a prepaid shipping label. Please request your shipping label within 30 days of the date you received your initial purchase to be eligible for a refund or exchange. Please note there is a limit of 1 pre-paid shipping label per exchange order.
Click here to submit your request for a shipping label. Make sure you let us know whether you want a refund/exchange and the exchange you may require.